FAQ

What are your hours?

We are open 7am to 7pm, Monday thru Friday, and 9am to 1pm on Saturday. Closed on Sundays.

 

How long does it take?

Same Day Service - Items dropped off before 9am will be available for pickup after 5pm, Mon - Fri.
Next Day Service - Items dropped off after 9am will be available the following business day after 5pm

 

Do you clean specialty items?

Yes! Besides regular clothing items, we can clean:

  • Bedspreads
  • Formals
  • Wedding dresses
  • Leathers
  • Uggs
  • Designer purses

We will evaluate each item to ensure that we can clean it according to the care label's recommended instructions. Some restrictions will require customer release forms. We will discuss cleaning options with you before we proceed.These items usually take two to three busines days.

 

What discounts are available?

  1. Senior Citizens (60 and up) - 10%
  2. Stillwater's FInest - 10%
  3. Large Pickup Orders (over $60 pickup) - Automatic 10%, excludes special care items
  4. Military Uniform Discount - 10%
  5. Monthly Coupons/Specials. Check back often! 

      ***Note: These Discounts are not applicable on Household, Wedding, Leather/Footwear or Alteration Items***

 

What cleaning process(es) do you use?

*Drycleaning: a dry-to-dry cleaning method that uses a special environmentally friendly solvent.  This process is called "dry-to-dry" because the clothing goes in dry and comes out dry as well.  No water is used in this process at all.  After cleaned, items are hand finished with care.  This method is the best way to care for normal and delicate garment needs.

 

*Wet Cleaning:  professional wet cleaning is the process of using water, detergents and specialized equipment to thoroughly clean "dry clean only" garments.

 

*Laundry:  professional laundering is a cleaning process that takes garments from wet to dry in minutes.  Shirts & jeans are first washed in a commercial, high extract washer. It is during this step that any starches, if desired, are applied.  The garments are then pressed on machines more often called "hot heads".  The hot heads reach a temperature of at least 310 degrees, thereby drying the garment and setting the starch. 

This process is mostly used in cleaning button-up (business/western) shirts & jeans.  It is not advised for certain fabrics, as it is somewhat harsh and rigorous.  The life expantancy of a shirt that is proffesionally laundered on a regular basis is about 50 washings. Over time, detergent and starch build up and cause the fabric to weaken.  This is the main reason shirts are laundered at a reduced price, vs. shirts and blouses that are drycleaned.

 

Cleaning Tips

How to make your clothing last longer

We know the quality of your clothes is important to you, so knowing the cleaning tips and tricks to keep your clothes lasting longer is paramount!

 

Firstly, professional cleaning involves many different operations, all performed by skilled Northside Dry Cleaners and Launderers staff and designed to give your garments a fresh and clean appearance.

 

Our procedures involve:
  • Checking the labels for adequate care instructions and fiber content.
  • Classifying the garment according to fabric type, color, degree of soiling, and cleaning process: dry-cleaning, wet-cleaning or laundering.
  • Removing spots and stains using special equipment, special stain removal agents, and water.
  • Reapplying any sizing, water repellent, and other finishes when necessary and possible.
  • Professional pressing equipment is then used to restore its original shape and appearance.
  • Replacing missing or damaged buttons and performing minor repairs whenever possible.
  • Packaging the garment neatly in a protective wrapping.
Get the most from your cleaning dollar:
  • Bring a garment in for professional cleaning as soon as possible after staining occurs. Stains and soil left too long can be impossible to remove and will shorten the life of your garment.
  • Discuss any stains with your cleaner. Be especially sure to point out light-colored or invisible spills, such as those from soft drinks, fruit juices or white wine.
  • Allow perfumes, lotions, deodorants, antiperspirants, and other toiletries to dry before you get dressed since these products can contain ingredients that affect dyes.
  • Protect garments from excessive perspiration, especially silks because it can cause many dyes to discolor.
  • Have matching pieces cleaned together, including bedspreads and drapes so that any possible color loss will be uniform and pieces will still match.
  • Protect your garments from prolonged exposure to direct sunlight or strong artificial light. Keep in mind that even indoor lightning can affect some dyes.
  • Don’t press stained or soiled clothes. The heat may set some stains.
  • Plastic bags are provided to protect your garments until you get home. Once there, it is best to store your garments uncovered or in fabric garment bags.

 

Common Sense Rules for Winter Clothing Storage

  • Now that winter is over, it’s time to store away all those winter clothes until next season.  Follow these simple rules to keep your winter fashions looking good season after season.
  • Wash and dry clean everything before storage.  Some stains that are now invisible may darken with age.  Dirt and food are also invitations to insects.
  • Make all necessary repairs, sew sagging hemlines, replace missing buttons, and fix split seams before cleaning and storing for the season.
  • Store all items in a cool, well-ventilated area.  Hot attics, damp basements, and garages are to be avoided.
  • Store away from natural and artificial light.  A cool, dark closet is a good location for storage.  Woolen garments should be stored in cedar chests or other airtight containers.  Second choices for storage are cloth or canvas bags and cardboard boxes.
  • If you store your garments in a closet, drape a cloth sheet over your clothes to protect them from dust and light.  Do not store leathers, furs, and woolens in plastic. Plastic encourages moisture, which can create mildew.
  • Pack airtight containers (other than cedar chests) with mothballs suspended above or separate from the clothes—never place mothballs directly on the clothes.  Cedar blocks or chips also discourage moths.
  • To decrease wrinkles in sweaters, fold them and wrap in white tissue paper before storing.  If you hang your sweaters, fold over the cross bar to avoid shoulder stretches.  Down, like all winter clothing, should be cleaned (either washed or dry cleaned according to the care label) before storage. Down should be stored loosely to allow for air circulation.

 

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